Terms and Conditions

1. General

This website is operated by Kraya. Throughout the site, “we”, “us” and “our” refer to Kraya. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these terms.

If you do not agree to these terms, please do not use our website.

2. Product Information

We strive to display accurate product images and descriptions.

However, minor variations in color or design may occur due to photography or screen settings.

All jewelry dimensions and materials are mentioned clearly in each product listing.

3. Orders & Payments

Orders are confirmed only after successful payment or COD approval.

Kraya reserves the right to cancel or refuse any order at our discretion, with a full refund if applicable.

You agree to provide accurate billing and shipping information.

4. Shipping & Delivery

Delivery times may vary by location but usually take 4–7 business days.

Shipping details and tracking will be shared via SMS or email after dispatch.

Delays caused by courier companies or natural events are beyond our control.

5. Exchange or Replace

We accept Exchange/Replace within 24Hrs of delivery for unused, undamaged products in original packaging.

Exchange/Replace are issued once the returned item passes inspection.

Exchanges are allowed for size or style changes, subject to availability.

See our Exchange or Replace Policy for full details.

6. Pricing & Offers

All prices listed are in [your currency, e.g., INR] and inclusive of applicable taxes.

Kraya reserves the right to update pricing or offers without prior notice.

Promotional discounts are valid only during the specified period and cannot be combined.

7. Intellectual Property

All content on this site—including images, product designs, text, and logos—is the property of Kraya.

You may not copy, reproduce, or use our content without written permission.

8. User Accounts

You are responsible for maintaining the confidentiality of your account login details.

Kraya is not liable for any unauthorized use of your account.

9. Limitation of Liability

Kraya is not responsible for any indirect, incidental, or consequential damages that arise from the use of our products or website.

Our liability is limited to the value of the product purchased.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

11. Contact Us

If you have any questions or concerns about these terms, feel free to contact us:

📧 Email: krayaonline@gmail.com